Global Customer Service Specialist (m/f/d)

IQAir develops and manufactures advanced air monitoring and air cleaning systems that help to improve the air quality for millions of people around the world. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies and health-conscious individuals in over 100 countries.

For our customer service department, we are looking for a 

Global Customer Service Specialist (m/f/d)
 

Role Summary: 
As a Global Customer Service Specialist, you provide pre- and post-sales assistance to our customers of air quality monitoring products and services

 

Key Responsibilities:

  • Respond to pre- and post-sales inquiries from consumers from around the world
  • Respond to online marketplace questions and feedback regarding our products
  • Bring feature requests to the attention of our product development team
  • Create weekly reports on customer inquiries, responses and feedback
  • Maintain the first-level support knowledge base
  • Examine trends and initiate improvements in customer service structures and processes

 

Skills / Requirements:

  • Passion to provide world-class customer service
  • Excellent communication and interpersonal skills
  • Good verbal and written skills in English and German. Additional languages helpful.
  • Strong problem-solving skills and business sense
  • Interest in advanced connected products (IoT, connected home, BMS, etc.)

Our Offer:

  • An exciting position in a globally active technology company
  • Regular collaboration with colleagues in California, Beijing and Switzerland
  • Flat hierarchies and short decision-making processes
  • Support best-of-class products that help make the world a better place

Place of work:

88239 Wangen in Allgäu, Region Lake Constance (DE)

We look forward to your application by email together with your earliest start date.

Wir freuen uns auf Ihre Bewerbungsunterlagen per E-Mail an

hr.de@remove-this.iqair.com

Diese Stelle besetzen wir ohne Unterstützung von Personaldienstleistern.

Kirsten Netzer

Kirsten Netzer

HEAD OF HUMAN RESOURCES

IQAir Germany GmbH

Karl-Maybach-Str. 18
88239 Wangen im Allgäu